Return and Refund Policy

Ledgebrook Spirit Shop is committed to customer service and ensuring your happiness with the items found in our store & on our site. In the instance of a discrepancy with your order, please communicate it to us with in one week of the receipt. We’re happy to exchange or refund products to ensure you get what you’re looking for.

If your wine is ‘corked’ or tainted in some way, please retain a minimum of two-thirds of the wine in the bottle, reseal it and return it for an exchange or credit towards another purchase.

Ledgebrook Spirit Shop, at its own discretion, reserves the right to decline a return or exchange based on, but not limited to, any of the following reasons:

wine, liquor, or beer found unsuitable based on personal preference/taste
wine or beer products previously chilled
opened products or those with a damaged seal or label
corked/tainted bottles that have been emptied to less than two-thirds
special order products

Cancelled orders may be subject to a $20 delivery and restocking fee. No refunds will be issued for orders that were delivered and signed for.